All questions related to your profile and managing it

• How can I change my password? 414
• I play in several clubs, can I have a single login? 252
• I have a single account across several clubs, how do I choose which club to display? 207
• A family member wants to become a member, can I add them? 144
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 1
• I have several accounts: how do I merge them into a single login? 6
• How do I change the site language? 7
• How do I set my personal access code? 10
• My data: download, leave the club, delete my account 3
• How do I become a club member online? 4

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 142
• Why are some cells pink on the board? 368
• How can I make a booking 935
• How can I book with a guest? 239
• How can I edit a booking? 182
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 87
• What payment methods are available to me for a booking? 106
• How to create an open booking 41
• How to join an open match 29
• Where can I find the court access code (door code)? 2
• How do I withdraw from an open match? 7
• How do I view my booking history? 8
• How do I see the weekly schedule? 9
• How do I find and book at another club? 8
• How do I sign up for a club event? 4

How do I register for a camp or a school?

• Sign up for a tennis lesson 97

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 2
• How do I pay for a booking with my wallet? 4
• How do I split the payment with my partner? 5
• How do I use my restaurant vouchers? 4
• How do I view and pay my invoices? 6
• How do I download my certificates? 5
• How do I send money from my wallet to another member? 6

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 10
• How do I join my club's WhatsApp groups? 1
• How do I take part in the Défi-Plugin (challenge tournament)? 2
• Défi-Plugin: I played without creating the match, how do I enter the score? 10

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 7
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 1
• How do I choose the notifications I receive on my phone? 3
• Where can I find the messages sent by my club? 11

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 6
• The administration home page 6

• Manage access 46
• Manage membership cards 26
• Manage clubhouse 14
• Manage restaurant credit 13
• Manage email sending 9
• Manage invoicing 17
• Manage member groups 9
• Manage registrations 12
• Manage special days 7
• Manage offers 13
• Manage online payments 6
• Manage billing regions 12
• Manage the club manager 11
• Manage challenge tournaments 5
• Manage RFID validation 13
• Manage general settings 8
• Setting up accounting 2
• Configure EBICS: connect Plugin.ch to your bank 10
• Gate access log 10
• Manage multiple buildings 4

• Create a new court 21
• Manage court groups 28
• Manage booking periods 36
• Manage court usage 21
• List, edit, or delete a court 16
• Manage sports 17
• Close courts 14

• Create a new season 23
• Edit or delete a season 21
• Open the winter season by copying last season 6
• Link a sport to a season 6

• Manage recurrence authorizations 14
• Manage restrictions 15
• Manage subscription type 22
• Create booking prices: per session or per season 3
• Check rates with the rate grid 10
• Manage non-member and pay-as-you-go deductions 2
• Booking without a subscription: the guest subscription 7

• Create an item 21
• Assign an item to a member 11
• Edit or delete an item 13
• Delete an item assigned to a member 7
• Import linked items from Excel 8

• Display the member list 22
• Create a new member 44
• View a member's detailed information 9
• Display a member's operational data 14
• Manage member subscriptions 12
• Import member data 14
• Print member cards 8
• Print and export the member list 13
• Charge an item to a member or a group 10
• Link a member to a group 15
• Edit and delete a member 12
• Search for a member 21
• Managing duplicates: merging two profiles 5
• Managing units to be deducted: personalised hours and non-members 9
• Manage Swiss Tennis licenses 9
• Topping up a member's wallet 2
• Find and reactivate a removed member 2
• Issue a certificate for a member 5
• Managing families 15
• Handling erasure requests (GDPR) 4

• Add a new sponsor 17
• Invoice sponsors 25
• Re-invoice sponsors 5

• Assign and remove a role 8
• Roles and access: create and edit a role 17

• Gérer son école de tennis : la marche à suivre 1
• Activating the Lessons module 15
• Creating lesson items 13
• Create, edit, and delete a lesson 18
• Manage lesson groups 11
• Manage lesson enrollments 24
• Prerequisite 20
• Invoice and reminder texts 4
• Teachers' schedule 8
• Grouped payments of registrations (basket) 3
• Change the rate of a registration 11
• Copy a lesson for the next season 9
• Changements en cours de saison 4
• Cancel or make up a lesson 9
• Ce que fait le prof 10
• Prix, membres et non-membres 9
• Paiement en ligne et facturation 1
• N° AVS et export Jeunesse et Sport 1
• Questions fréquentes sur les cours 8
• Résoudre les conflits de planning 3
• Proposer des créneaux de préférence 7
• Placer les élèves automatiquement 7
• Envoyer son planning à un professeur 4
• Préparer le planning de la semaine 4
• Reprendre les groupes de la saison passée 7

• Complete management of equipment rental 13

• Find old invoice groups (archives) 19
• Invoice considerations and display 12
• Create invoices 21
• Send invoices by email 11
• Manage payment reminders 15
• Print invoices 12
• List and search invoices 15
• Edit and delete invoices 15
• Invoicing a membership fee or an item: what's the difference? 6
• Automatic reminders for e-mail invoices 10
• Keeping the club's accounts 14
• Manage family discounts 16
• Import accounts from Excel 7
• Carry an overpayment over to the next invoice 8
• How invoice dates are calculated 10
• Annuler une facture ou une ligne déjà comptabilisée 2
• Transit accounts for online payments 8
• Cancel a reminder and go back to the original invoice 14
• Invoicing guests (non-member hours) for the season 7

• List of bank payments 9
• Processing via bank files 11
• Process a manual payment 20

• Process installments 21

• Managing bookings in the schedule 45
• Configure and use open matches 25
• Manage the set times 6
• Create a promo code and use it 12
• Refund a fixed-hour session that was released and taken again 7
• Moving a booking and creating a recurrence in the schedule 5
• Creating and managing recurrences 8
• The weekly view and the all-sports view 8
• The cash journal and the history of a booking 10
• Manage cash register prices 7
• Offering items with a booking 9
• Deleted bookings and deletion records 3
• Replace a player on a fixed hour 5
• A fixed hour cannot be added: nothing is displayed 7
• Create an event (ladies' night, tournament, outing…) 0

• Manage automatic emails 16
• Sending bulk emails 11
• Manage messages 17
• History of sent emails 8
• Writing an e-mail with the editor 10
• Birthday and inactive member e-mails 2

• Manage challenge tournaments 10

• Enable partner search 19

• The statistics dashboard 8
• Invoicing bookings from the statistics 2

• Access the program 23
• Booking by a member 28

• Creating and configuring a lesson 17
• Sign up for a tennis lesson 25
• Managing registrations (administrator) 21
• Managing groups and the schedule 18
• Tennis lesson invoicing 18
• Invoicing check and Youth and Sport export 8

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 4
• Adding and editing an employee 7
• Special cases: minor salary, young people, pensioners, LPP 8
• Running the monthly payroll 14
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 9
• Paying salaries and reconciling them with the bank 1
• Correcting an approved payslip 4
• Salary certificates and annual lists 6

You'll find all the questions about booking without an account

• How can I book if I don't have an account 854
• Where can I find available courts in my area? 120
• How can I edit/cancel my booking if I don't have an account? 154